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If you are a customer and have questions about the products you have bought, please take a look at these FAQs as they might save you the time of writing to us and waiting for our response.
FAQ For Nik Collection Presets
The most common issue that users experience is that Nik Collection from DXO is not installed?
This program is required to use the Nik Collection Presets & Recipes. They are for Nik Collection which is a plugin for Photoshop/Lightroom/Affinity Photo. Here at Photography-RAW we only create and sell the preset & recipes to use with the plugins, not the Nik Collection Plugin itself.
If you bought the Nik collection presets & recipes by a mistake, let us know, and we can refund you the full amount.
FAQ For Downloading the Affinity Photo Video Course
The video course files that you download are hosted by Amazon ensuring that you have the best experience in downloading the files using a fast server. However, the experience also depends on your download connection. If you experience issues with downloading the zip files, please try to download one file at a time, and allow each download to finish before initiating another. This often fix issues with corrupt zip-files.